Hello, how can we help you?
Advice and answers from the Packlora Team
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Pricing & Turnaround
Learn more about our turnaround times and get tips on pricing.
Shipping
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Guides & How to's
Learn the ins-and-outs of preparing your packaging for print.
Payments & Invoices
Learn the ins-and-outs of preparing your packaging for print.
Complaints & Refunds
Having some issues with your order? We can help you.
Products & Services
Gain knowledge of all our products and services.
General Knowledge
All general knowledge about packaging.
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What is your minimum order quantity?
Our MOQs (minimum order quantity) is optimized to benefit the customer by on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are based cost optimization for our customers, it is not recommended to go below our MOQs listed below.
How do I get a quote?
We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.
Contacting us directly
All direct lines of contacts are available Monday – Friday @ 9:00am – 6:30pm EST.
During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.
Speak to us through our WhatsApp +86 195 2098 4747
Send an email to packlora@outlook.com
How do I determine what size box I need?
To determine the correct box size you need, measure your product left to right (length), front to back (width) and bottom to top (depth). Add 1/8″ – 1/4″ to each dimension to give a little bit of wiggle room to your product!
How do I place a reorder?
To initiate a reorder, kindly establish communication with your assigned Product Specialist, who assisted you during your initial order placement. Alternatively, you can direct any inquiries regarding reordering to sales@pakfactory.com, where a dedicated Product Specialist will be pleased to provide further assistance.
Do you have volume discounts or price breaks?
Yes, we do! High-quantity orders generally net a lower cost-per-unit (higher quantity = bulk savings) on all of our packaging orders.
What is the difference between digital and offset print?
- Lower print quality than offset printing.
- It does not require an additional tooling fee, making it more affordable for smaller quantity orders.
- Highest print quality.
- Recommended for high quantity orders due to additional tooling/setup fee
Do you offer rush orders?
Rush orders may be available depending on seasonality and packaging capacities. Speak to one of our Product Specialists to check for our current availability.
What types/styles of packaging do you offer?
Packlora offers an extended line of packaging options. Within these packaging lines, we also have an array of styles to serve all concerns and packaging needs you may have.
Here are the lines of packaging we currently offer:
Folding Carton
Corrugated
Rigid
Bags
Displays
Inserts
Labels & Stickers
What is a dieline and why is it important?
- Fold lines – lines that indicate where your packaging should be folded to construct your packaging.
- Cut lines – lines that indicate where the die-cutting machine should cut to create your packaging
- Bleed lines – lines that mark excess space to account for any movement of the substrate during printing.
- Safety lines – lines that communicate to the printer to establish where important elements (such as logos and artwork) will be present on your packaging.
What is an additional process?
At Packlora, an additional process refers to a special finishing that can be applied to your packaging. Additional processes are all subject to additional fees.
Some of our additional processes include:
Window patching
Embossing / debossing
Foil stamping
Spot UV
Special die-cut
Pantone printing
You can check our Options & Material Library for more details on all our additional processes.